Refund & Cancellation Policy

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We strive to ensure the highest quality of our Ayurvedic and herbal products. However, if you're not satisfied or have received a damaged product, our refund policy is as follows:

1. No Replacement & No Exchange

• No replacement and no exchange will be provided at any cost, only refund can be provided based upon your return if you received any damaged product.

2. Eligibility for Refund

• Products must be returned unused, unopened, and in their original packaging.

• Refund requests must be initiated within 7 days of receiving the product.

• Refunds are not applicable for consumable items that have been opened or used unless there is a manufacturing defect.

3. Process

• Email us at priorityherbals@gmail.com with your order number, product photos, and reason for return.

• Once verified, we will arrange for return pickup (if applicable).

• Reverse shipping charges have to be paid by buyer.

• On receiving and inspecting the returned product, we will initiate a refund.

4. Refund Timelines

• Refund Approval: Within 3 working days of receiving the returned product.

• Amount Credited: Within 7–10 business days to the original payment method.

5. Cancellation Policy

• Orders can be cancelled within 2 hours of placing the order by emailing us or calling our customer care.

• Once shipped, orders cannot be cancelled but may be eligible for return after delivery.